Returns

Milmo Return & Exchange Policy

Love It or Return It

Try your Milmo bag risk-free for 30 days. If it’s not the perfect fit for your hustle, return or exchange it—no questions asked.

Key Details

Eligibility:

• Only items purchased directly from milmodesign.com qualify.
• Return window starts when your order is delivered (tracking confirmed).

Condition Requirements:

• Bag + liner must be unsoiled, undamaged, and in original packaging and box.
• Never compress the bag into a smaller box—this causes creasing and voids eligibility.

For U.S. and Canada Customers

• 30-Day Window: Returns/exchanges must be requested within 30 days of delivery.
• $10 Restocking Fee: Applied to refunds. Exchanges are free.
• Original Shipping Costs: Non-refundable.

How to Return:

• Get Authorization: Contact jordan@lemilmo.com to initiate a return. Unauthorized returns will be rejected.
• Ship the Item: Customers are responsible for returning the bag using their preferred shipping method. Ensure it is securely packed in the original box.
• Send Tracking: Provide tracking details once shipped.

Refunds & Exchanges

• Refunds: Issued to your original payment method within 30 days of receipt.
• One Exchange Only: Per order, within the 30-day window. Discounts apply only to the original order.

Non-Returnable Items

• Bags with stains, odors, or altered liners.
• Final sale items (clearly marked).

Need Help?

Contact us at jordan@lemilmo.com

Milmo reserves the right to deny returns that don’t meet these conditions.

All shipments are sent from our head office in Montreal, Quebec, Canada.